DELIVERY DURING COVID-19
We are working safely and within Government guidelines during the lock-down measures here in the UK. We are dispatching orders every weekday and you will be sent an email to say your order has been dispatched (sometimes they end up in the junk folder!). Due to delays with our delivery partner, Royal Mail, your order may take longer than usual to arrive. They have less staff and more parcels than usual to process. We appreciate your patience and understanding at this time.
If your order is urgent, please select Express Delivery.
FREE UK STANDARD DELIVERY FOR ORDERS £75+
UK STANDARD (2-3 WORKING DAYS) - £2.95 (Royal Mail, second class) - Highlands & Islands 3-5 DAYS.
UK FIRST CLASS (1-2 WORKING DAYS) is £4.95 (very occasionally, it takes 2 days).
UK EXPRESS DELIVERY (NEXT DAY) - £7.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Monday - Friday. Excludes Bank Holidays, Saturday and Sunday. This service requires a signature upon receipt of the shipment.
UK EXPRESS DELIVERY (NEXT DAY SATURDAY) - £13.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Saturday. Excludes Bank Holidays and Sundays. This service requires a signature upon receipt of the shipment.
STANDARD INTERNATIONAL ORDERS - from £8.00
You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders. We cannot guarantee a specific date for deliveries being made abroad.
POSTAGE & PACKAGING includes handling costs/labour and the postage and packaging costs. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. We use the Royal Mail to send your parcel or a courier, if it is a larger order. If you order wrapping paper 'flat', it will be sent in a postal tube and other parts of your order will be sent separately and may become separated in the postal system due to the different sizes and shapes.
We aim to dispatch within 2 working days of receipt of your order (however, we usually dispatch the same day as we're actually elves!). Shipping time for UK depends on the option you choose. We offer Second Class (2-3 working days delivery), First Class (1-2 days, although its usually 1 day), Express and Saturday Express. If you have a deadline and would like the goods quicker, email us, and we will hopefully be able to help you. Please allow longer for posting outside the UK mainland. Unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date or the option to cancel your order. We dispatch orders Monday - Friday, excluding Bank Holidays. We do not dispatch orders from 24 December - 1st working Monday in January.
INTERNATIONAL orders typically take 4-7 days for Europe, 12+ days for the United States and Canada. Orders to Australia typically take 21 days. Delivery dates depend on your country's postal service. Please allow up to a month for your parcel to arrive. You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders.
LAST POSTAGE DATES FOR CHRISTMAS 2019
During the Christmas period, we still aim to dispatch your order in a timely manner. However, we appreciate your patience with Royal Mail as they deliver millions of extra parcels and letters during this period - your order may take a couple of days longer to arrive than usual. If your order is urgent, please get in contact and we will endeavour to help you.
We advise that you place your order by the following dates for Christmas orders. Please note that this is a recommendation and not a guarantee.
All orders must be placed by 12pm GMT by the below dates.
WEDNESDAY 18 DECEMBER - ECONOMY/2ND CLASS - THIS WON'T ARRIVE IN TIME FOR CHRISTMAS NOW.
FRIDAY 20 DECEMBER - STANDARD/1ST CLASS (THIS WILL ARRIVE BY OR ON 24 DECEMBER). CHOOSE EXPRESS FOR NEXT WORKING DAY OR EXPRESS SATURDAY FOR SATURDAY DELIVERY.
-- CHRISTMAS ORDERS NOW CLOSED --