LAST POSTAGE DATES FOR CHRISTMAS 2020
All orders must be placed by 12pm GMT by the below dates.
18 DECEMBER - ECONOMY - 2ND CLASS
20 DECEMBER - STANDARD - 1ST CLASS
23 DECEMBER - EXPRESS - NEXT DAY
10 DECEMBER - EUROPE
4 DECEMBER - USA & CANADA
2 DECEMBER - REST OF WORLD INCLUDING NEW ZEALAND AND AUSTRALIA
During the Christmas period, we still aim to dispatch your order in a timely manner. However, we appreciate your patience with Royal Mail as they deliver millions of extra parcels and letters during this period - your order may take a couple of days longer to arrive than usual. If your order is urgent, please get in contact and we will endeavour to help you.
We advise that you place your order by the following dates for Christmas orders. Please note that this is a recommendation and not a guarantee.
If you have any questions about delivery times and order cut off dates, please get in touch, one of the elves will be happy to help.
FREE UK STANDARD DELIVERY FOR ORDERS £75+
UK STANDARD (2-3 WORKING DAYS) - £2.95 (Royal Mail, second class) - Highlands & Islands 3-5 DAYS.
UK FIRST CLASS (1-2 WORKING DAYS) is £4.95 (very occasionally, it takes 2 days).
UK EXPRESS DELIVERY (NEXT DAY) - £7.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Monday - Friday. Excludes Bank Holidays, Saturday and Sunday. This service requires a signature upon receipt of the shipment.
UK EXPRESS DELIVERY (NEXT DAY SATURDAY) - £13.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Saturday. Excludes Bank Holidays and Sundays. This service requires a signature upon receipt of the shipment.
STANDARD INTERNATIONAL ORDERS - from £10.00
You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders. We cannot guarantee a specific date for deliveries being made abroad.
POSTAGE & PACKAGING includes handling costs/labour and the postage and packaging costs. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. We use the Royal Mail to send your parcel or a courier, if it is a larger order.
If you order wrapping paper 'flat', it will be sent in a postal tube and other parts of your order will be sent separately and may become separated in the postal system due to the different sizes and shapes.
We aim to dispatch within 2 working days of receipt of your order (however, we usually dispatch the same day as we're actually elves!). Shipping time for UK depends on the option you choose. We offer Second Class (2-3 working days delivery), First Class (1-2 days, although its usually 1 day), Express and Saturday Express. If you have a deadline and would like the goods quicker, email us, and we will hopefully be able to help you. Please allow longer for posting outside the UK mainland.
Unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date or the option to cancel your order.
We dispatch orders Monday - Friday, excluding Bank Holidays. We do not dispatch orders from 24 December - 1st working Monday in January.
INTERNATIONAL orders typically take 4-7 days for Europe, 12+ days for the United States and Canada. Orders to Australia typically take 21 days. Delivery dates depend on your country's postal service. Please allow up to a month for your parcel to arrive. You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders.