DELIVERY INFO & SHIPPING POLICY

INTERNATIONAL ORDERS:

  • You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders, this also includes the European Union.  Check the tracking code to see if you need to make any payments or provide more details to release the package. 
  • Due to Covid-19, this continues to affect postage systems and couriers alike, there may be delays, please be patient.

CHRISTMAS 2021 POSTING DATES

Orders must be placed by 12pm GMT.  Royal Mail recommendation and not a guarantee – there are still ongoing domestic and worldwide delays. It’s best to order sooner and have the parcel arrive in good time. UK Express is DPD. Orders processed Monday to Friday, excluding Bank Holidays. International orders sent Air Mail.

UK EXPRESS                                THURSDAY 23 DECEMBER

UK 1st CLASS                               MONDAY 20 DECEMBER

UK 2nd CLASS                             THURSDAY 16 DECEMBER

EUROPE                                       TUESDAY 7 DECEMBER

CANADA & USA                            THURSDAY 25 NOVEMBER

N. ZEALAND & AUSTRALIA         MONDAY 22 NOVEMBER

 

DELIVERY CHARGES

FREE UK STANDARD DELIVERY FOR ORDERS £75+

UK STANDARD (3-4 WORKING DAYS) - £2.95 (Royal Mail, second class) -  Highland & Islands (including Jersey & Guernsey) come under UK shipping prices, but may take a little longer. 

UK FIRST CLASS (1-2 WORKING DAYS) is £4.95 (very occasionally, it takes 2 days).

UK EXPRESS DELIVERY (NEXT DAY) - £7.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Monday - Friday. Excludes Bank Holidays, Saturday and Sunday. This service requires a signature upon receipt of the shipment. Highlands & Islands may be on a two day service. If you order after 12pm Friday, your order will be shipped Monday and delivered Tuesday. 

UK EXPRESS DELIVERY (NEXT DAY SATURDAY) - £13.95 (Orders must be placed by 12pm, Monday - Friday). Your order will be delivered Saturday. Excludes Bank Holidays and Sundays. This service requires a signature upon receipt of the shipment. 

STANDARD INTERNATIONAL ORDERS - from £12.00. See below for more details. Royal Mail and courier available. 

  • If you provide an incomplete address and the package is returned to us, we will charge for new shipping costs to a new/correct address. 
  • If you refuse to pay any import duties and the package is returned to us, you will not be refunded the original shipping fees, but the value of the goods ordered will be refunded.
  • If you refuse to collect a package from Royal Mail and it is returned to us, you will not be refunded the original shipping fees, but the value of the goods ordered will be refunded.

POSTAGE & PACKAGING includes the postage and packaging costs. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. We use the Royal Mail to send your parcel or a courier, if it is a larger order.

If you order wrapping paper 'flat', it will be sent in a postal tube and other parts of your order will be sent separately and may become separated in the postal system due to the different sizes and shapes. This means they may arrive separately, don't panic, they are all coming. Should be marked as 1/2 and 2/2. 

DELIVERY TIMES

We aim to dispatch within 2 working days of receipt of your order (however, we usually dispatch the same day as we're actually elves!). Shipping time for UK depends on the option you choose. We offer Second Class (3-4 working days delivery), First Class (1-2 days, although its usually 1 day), Express and Saturday Express. If you have a deadline and would like the goods quicker, email us, and we will hopefully be able to help you. Please allow longer for posting outside the UK mainland.

Unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date or the option to cancel your order.

We dispatch orders Monday - Friday, excluding Bank Holidays. We do not dispatch orders from 24 December - 1st working Monday in January.

INTERNATIONAL orders typically take 7-10 days for Europe, 12+ days for the United States and Canada. Orders to Australia typically take 21 days. Delivery dates depend on your country's postal service. Please allow up to a month for your parcel to arrive.

  • You are responsible for any import taxes or any other fees that you may have to pay for incoming international orders, this also includes the European Union.  Check the tracking code to see if you need to make any payments or provide more details to release the package. 
  • Due to Covid-19, this continues to affect postage systems and couriers alike, there may be delays, please be patient.