I don't know where to put my discount code. On the second page of the checkout.

I've ordered rolled wrap and some crackers. Only 1 part has been delivered. We send rolled wrap in a postal tube and crackers in a box. There will be 1/2 and 2/2 written on your packages. They may get split up in the postal system with Royal Mail and arrive on different days, they are both coming, don't worry.

My tracking says that it hasn't arrived yet, even though it's been a week. Royal Mail are processing an extortionary amount of parcels (due to the shops being closed and added to that, it's Christmas and some of their staff are off due to Covid-19). By their own admission, they are experiencing delays. Please be patient, it will arrive. If it hasn't arrived after 10 working days (from receiving your dispatch email), please get in touch. Parcels processed here at the weekend are collection from us on a Monday.

My parcel is at the sorting office. You can arrange for a redelivery or collect in person. See here

When will my parcel be dispatched? We are working really hard to dispatch your orders quickly, usually within 2 days. If it's urgent, please get in touch and we'll do our best to help you. Choose Express Delivery for Next Day delivery (if you order by 12pm that day). 

When are the last shipping dates for abroad and the UK? See last shipping dates for Christmas delivery here

We're always happy to help you, we understand Christmas is different this year. Please be nice, we're human and a small team - thank you!


Fill out the form below or emailing

01227 506512 | 07896 989566 - 9am until 4pm GMT (weekdays only)

2 Old Garden Court, Canterbury, Kent, CT4 7GA United Kingdom (by appointment only)



For UK consumer press enquiries please contact Portrait Communications 0208 969 3561



We are pleased to offer a 15% corporate discount for orders of 40+ boxes of Christmas crackers. A box is six Christmas crackers. Please get in touch to discuss your needs and delivery dates.



BESPOKE PRODUCTION SLOTS ARE NOW FULL FOR 2020. SLOTS OPEN AGAIN 4 JANUARY 2021. All of our crackers are handmade in England. We offer a very limited number of production slots every year to bespoke crackers. Minimum order applies. 



SOLD OUT FOR CHRISTMAS 2020. FOR 2021 STOCK, ORDERS OPEN 4 JANUARY 2021. Our Christmas crackers are available in catering packs for your hotel, restaurant or event. 



SOLD OUT FOR CHRISTMAS 2020. FOR 2021 STOCK, ORDERS OPEN 4 JANUARY 2021. We offer wholesale to selected BRICKS & MORTAR retailers. Our goods are stocked in the finest department stores, independent galleries, museum shops and concept stores in Great Britain and around the globe. If you would like to be considered for a trade account, please include the following information:

  • Address of your bricks & mortar shop
  • Photographs of your shop
  • Other brands you stock and a bit about the shop
  • Your website and social media account/s