FAQ

PRODUCTS

Where are your goods made?

All of our stationery and crackers are made in Great Britain, using the best materials and finishes. We use FSC paper stock and vegetable based inks. Our crackers are proudly handmade in Great Britain. Any paper waste is recycled.

WHOLESALE

Do you offer bespoke?

Yes, we work with high profile and well-loved stores and brands to bring exciting new commercial and corporate projects to the market. If you like our style, use our knowledge and expertise of paper and the market to bring your idea to reality and create a unique product. We have a limited number of these slots available each year, so do get in touch if you have a project in mind. We also offer bespoke luxury crackers.

Do you offer wholesale?

Yes, we offer wholesale to selected stores. Please contact us if you’d like to be considered. Be sure to include your address and shop location, photographs of your shop, other brands you stock and your website.

DELIVERY INFORMATION

When should I order by?

Please note all orders are dispatched Monday – Friday, excluding Bank Holidays. Please place your order by 12pm for same day dispatch. All goods are sent first-class Royal Mail or courier. You can view all the information you need to know about delivery here. This includes Christmas delivery dates.

Do you ship internationally?

Happily.  International shipping begins with a £7.95 flat-rate and all sales are final. Please note: buyer is responsible for any import or customs fees that may apply.

What is your returns policy?

You can view our full returns policy here. Essentially, you have 30 days to return a product in its original condition and packaging. If you’re unsure, please get in touch first. Do not send any returns without emailing or contacting us first otherwise we cannot process it.

All international orders, vintage goods and outlet goods are considered final sale.  

Do you have a different question?  Feel free to contact us.  We would love to hear from you!